At Kayed Mobile LLC, we aim to provide fast and reliable shipping to ensure that your order reaches you as quickly and safely as possible. Please read through our Shipping Policy for all the details regarding our shipping process.

1. Order Processing Time

  • Processing Time: All orders are typically processed within 1–2 business days from the time of purchase. Orders placed on weekends or public holidays will be processed the following business day.
  • Business Days: Our business days are Sunday to Thursday. We are closed on Friday and Saturday as well as public holidays observed in the UAE.
  • Once your order has been processed, you will receive a confirmation email along with tracking information (if applicable).

2. Shipping Methods and Delivery Times

We offer a variety of shipping options depending on your location within the UAE:

  • Standard Shipping:
    • Delivery Time: 3–5 business days
    • Fee: AED [Insert Amount] (depending on location)
  • Express Shipping:
    • Delivery Time: 1–2 business days
    • Fee: AED [Insert Amount] (depending on location)
  • Next-Day Delivery (available for certain areas within the UAE):
    • Delivery Time: Next business day (if ordered before 2 PM)
    • Fee: AED [Insert Amount] (depending on location)

Note: Delivery times are estimates and may vary depending on factors such as weather, traffic, and other unforeseen circumstances. Please allow extra time during busy periods like holidays or promotional events.

3. Shipping Fees

Shipping fees are calculated based on your location, the size of your order, and the chosen shipping method. You can see the exact shipping cost during checkout before you complete your purchase.

  • Free Shipping: We offer free standard shipping on orders over AED [Insert Amount] within the UAE.
  • For orders below this threshold, the shipping fee will be calculated and displayed at checkout.

4. International Shipping

Currently, we only offer international shipping for mobile accessories (e.g., phone cases, chargers, etc.). If you’re located outside the UAE, please note the following:

  • Eligible Countries: We ship internationally to a select number of countries. Please check the shipping options at checkout to see if we can ship to your location.
  • Shipping Time: International shipping can take anywhere from 5 to 14 business days, depending on your location and the shipping carrier.
  • Shipping Fees: International shipping costs will vary based on the destination and size of the order. Shipping fees will be calculated during checkout.
  • Customs and Duties: Please be aware that any customs duties or taxes incurred during international shipping are the responsibility of the recipient. We recommend checking with your local customs office for more details on potential charges.

5. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number and a link to the shipping carrier’s website to track your order.

You can also log into your Kayed Mobile LLC account on our website to check the status of your order and track the delivery.

6. Address Accuracy

Please ensure that the shipping address you provide is complete and accurate, including your name, street address, apartment number (if applicable), city, and postal code. Kayed Mobile LLC is not responsible for delays or undelivered packages due to incorrect or incomplete address information.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible so we can correct it before the order is shipped.

7. Delayed or Lost Shipments

While we strive to ensure timely deliveries, Kayed Mobile LLC cannot be held responsible for shipping delays caused by factors outside our control, such as natural disasters, customs delays, or issues with the carrier.

If your shipment is delayed or lost, please contact our customer support team immediately at support@kayedmobile.com, and we will work with the shipping carrier to resolve the issue.

8. Returns and Exchanges

If you are not satisfied with your order or if there is an issue with the products received, please refer to our Returns and Exchanges Policy for detailed instructions on how to return items.

  • Mobile Devices and Repairs: Please inspect your device immediately upon delivery. If the device is damaged during shipping, or if you receive the wrong product, please contact us within 48 hours of receiving your order.

9. Shipping Restrictions

Certain items may be subject to shipping restrictions, including but not limited to:

  • Flammable or hazardous materials
  • Batteries (certain types)
  • Large or bulky items

If we are unable to ship a particular item to your location, we will notify you before processing the order.

10. Contact Us

If you have any questions or concerns regarding shipping or need assistance with your order, please don’t hesitate to reach out to us:

Kayed Mobile LLC
Email: support@kayedmobile.com
Phone: +971 [Insert Number]
Website: [Insert Website URL]