Privacy Policy

At Kayed Mobile LLC (“we,” “our,” or “us”), we value and respect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us, whether through our website, mobile applications, or in-person services in the UAE. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect different types of information based on how you use our services:

Personal Information

When you interact with us (such as purchasing products, booking a repair, or contacting us for customer support), we may collect the following personal details:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (credit/debit card details)
  • Device information (if you bring in a device for repair)

Non-Personal Information

We may also collect non-personal information to improve our services and provide you with a better experience:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited on our website
  • Cookies and tracking data

2. How We Use Your Information

We use the personal and non-personal information we collect for the following purposes:

To Provide Services

  • To process orders and transactions (e.g., sales, repairs, warranties).
  • To deliver your purchases and manage returns or exchanges.
  • To respond to customer inquiries and provide customer support.

For Communication

  • To send you order confirmations, updates on repairs, promotional offers, and newsletters.
  • To provide updates about our services, events, and promotions that may interest you (unless you opt out).

To Improve Our Services

  • To analyze usage trends and improve our website, products, and services.
  • To personalize your experience and deliver tailored content or offers.

3. How We Protect Your Information

We are committed to keeping your personal information secure and confidential. We implement a variety of security measures to maintain the safety of your personal data, including:

  • Data Encryption: All sensitive information (e.g., payment data) is transmitted via Secure Socket Layer (SSL) encryption.
  • Access Control: We restrict access to your personal information to authorized personnel only.
  • Regular Monitoring: We regularly review our systems to ensure data protection standards are upheld.

However, while we use reasonable security measures, no method of transmission over the internet is completely secure. As a result, we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties, except as described below:

Service Providers

We may share your information with trusted third-party service providers who assist us in running our business, such as payment processors, shipping partners, and marketing services. These providers are obligated to protect your data and use it only for the specific purposes for which we have contracted them.

Legal Requirements

We may disclose your personal information if required by law, such as to comply with a legal process or to protect the rights, property, or safety of Kayed Mobile LLC, our customers, or others.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and gather general usage information. Cookies are small files that are stored on your device.

You can manage cookies in your browser settings, but please note that disabling cookies may affect your experience on our website.

6. Your Rights

As a user of our services, you have the following rights regarding your personal data:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request to correct or update any inaccurate or incomplete personal data.
  • Deletion: You can request the deletion of your personal information, subject to certain legal exceptions.
  • Opt-out: You can opt out of receiving promotional emails or newsletters from us by clicking the “unsubscribe” link in the emails or by contacting us directly.

If you wish to exercise any of these rights, please contact us using the details provided below.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete that information from our records.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Kayed Mobile LLC. We are not responsible for the privacy practices of these third-party sites, and we encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated “Effective Date.” We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights under this policy, please contact us at:

Kayed Mobile LLC
[Insert Address]
Email: privacy@kayedmobile.com
Phone: +971 [Insert Number]