Kayed Mobile LLC – Frequently Asked Questions (FAQs)

1. What services does Kayed Mobile LLC offer?

At Kayed Mobile LLC, we provide a comprehensive range of mobile solutions, including:

  • Mobile device sales (both new and refurbished)
  • Mobile repair services (screen repairs, battery replacements, etc.)
  • A wide selection of mobile accessories (cases, chargers, headphones, etc.)
  • Trade-ins for old devices
  • Mobile device insurance and warranty services
  • Expert technical support

We cater to all major mobile brands, including Apple, Samsung, Huawei, Xiaomi, and more.

2. Where are you located in the UAE?

Our store is located in the heart of [insert specific area or city, e.g., Dubai, Abu Dhabi], UAE. You can visit us at:
Kayed Mobile LLC
[Insert Address][Insert Landmark or Area Description for better guidance]

3. What are your working hours?

We are open from:

  • Monday to Friday: 9:00 AM – 7:00 PM
  • Saturday: 10:00 AM – 5:00 PM
  • Sunday: Closed

4. How can I contact customer support?

You can contact our customer support team via:

5. Do you provide mobile device repairs?

Yes, we offer a wide range of repair services for mobile phones and tablets. Our services include:

  • Screen repairs and replacements
  • Battery replacements
  • Software troubleshooting
  • Water damage repair
  • Charging port and speaker repairs

Repairs are typically completed in 1–2 hours, depending on the issue, and we use high-quality, genuine parts for all repairs.

6. How long does a mobile repair take?

Repair times vary depending on the type of issue:

  • Screen repairs: 1-2 hours
  • Battery replacements: 30 minutes to 1 hour
  • More complex repairs: 1-3 days (depending on availability of parts)

You’ll be given an estimated repair time when you drop off your device.

7. What brands of devices do you sell?

We offer a wide selection of mobile phones, tablets, and accessories from popular brands including:

  • Apple (iPhone, iPad)
  • Samsung (Galaxy series)
  • Huawei
  • Xiaomi
  • Oppo, Vivo, and more

We also have a range of high-quality, certified refurbished devices at competitive prices.

8. Can I trade in my old device?

Yes! We offer trade-in services for many types of mobile devices. Bring your old phone to our store, and we’ll assess its condition to offer you a trade-in value. You can use the value toward a new purchase, repair service, or mobile accessories.

9. Do you offer warranties for repairs and devices?

Yes, all repairs come with a 90-day warranty that covers both parts and labor. For devices purchased from us, we provide a 1-year warranty against defects. We also offer extended warranty options if you prefer additional coverage.

10. Do you provide mobile insurance?

Yes, we partner with leading insurance providers to offer mobile device insurance plans. This includes coverage for accidental damage, theft, and hardware failure. Ask our team for details on the available insurance options when you purchase a device or schedule a repair.

11. Can I order accessories online?

Yes, you can browse and purchase a wide variety of mobile accessories directly from our website, including phone cases, chargers, screen protectors, and more. We offer nationwide delivery across the UAE, and free shipping on orders over AED 20.

12. Do I need an appointment for a repair?

While appointments are not mandatory, they are recommended for faster service, especially for popular repair services like screen replacements. You can schedule an appointment through our website or by calling us directly. We also accept walk-ins.

13. What payment methods do you accept?

We accept various payment methods for your convenience, including:

  • Cash
  • Credit/Debit cards (Visa, Mastercard)
  • Apple Pay, Google Pay
  • Bank transfer (for larger transactions)

14. Can I get my repair status online?

Yes! You can check the status of your repair on our website by logging into your account, or simply call us for an update. We will also send you notifications (via email/SMS) when your device is ready for pickup.

15. Do you offer international shipping?

We currently offer domestic shipping within the UAE. Unfortunately, we do not provide international shipping for devices and repairs, but accessories can be shipped abroad on a case-by-case basis. Contact us for more details on international orders.

16. How do I protect my mobile device from damage?

To prevent damage to your phone, we recommend using a protective case and a screen protector. We also suggest keeping your device away from water and harsh environments. Our store offers a range of accessories to help keep your phone safe and looking like new.